Frequently Asked Questions

Yes, we buy used and broken devices with many issues, including cracked screens, damaged housings, battery issues, charging problems, and other defects.

When getting your quote, answer the condition questions as accurately as possible. Your offer is based on the model, storage size, carrier or lock status, and the condition selected.

Yes, we purchase devices that do not power on. The iCloud, Google, or Samsung account linked to the device will have to be removed remotely before we can purchase it though.

Please send us an email if you need assistance removing your accounts from a device.

Yes! In fact, we actually prefer to have all of your devices on one order. Even if you create multiple orders, please ship all of your orders in one package and use only one of the shipping labels that were provided to you. We will look up the name on your shipping label when we receive it and find all of the open orders associated with your account.

For larger quantities, mixed lots, business trade-ins, repair shop inventory, or school/office devices, please use our bulk quote form so we can review everything together and provide a custom quote.

Yes. We work with repair shops, resellers, businesses, schools, offices, and individuals who have multiple devices to sell.

For bulk sales, submit the bulk quote form with the approximate quantity, device types, and condition mix. We’ll review the lot and follow up with next steps.

No. In most cases, you only need to send the device itself unless the quote specifically asks for an accessory.

You may include chargers if you want, but we generally do not need original boxes. Boxes add weight and shipping cost, and we usually recycle them when received.

For Apple Watches, be sure to include the charger if you selected the option to include it.

Yes, we recommend backing up your device and erasing your personal data before shipping it. At the very least, accounts such as iCloud, Google, Samsung, or any device-management account must be removed before we can purchase a device.

Yes. Please remove all account locks before shipping your device.

Devices that are still linked to iCloud, Find My iPhone, Google FRP, Samsung accounts, MDM, or similar locks may not qualify for the original offer because they cannot be fully reset or reused.

If you cannot erase your device because it is broken, damaged, or will not power on, we can still purchase it as long as you are able to remove any linked iCloud, Samsung, or Google accounts remotely. We can explain how to do this if you send an email for assistance.

We recommend removing your SIM card before shipping. If you forget, it is usually not a problem as long as the SIM card is inactive, but removing it is the safest option.

If you remove the SIM card, please remember to put the SIM tray back in the device.

This happens more often than you’d think, and it’s usually fixable. If we receive a device that has not been reset, we’ll send you instructions for erasing your device remotely.

If you’re able to erase it and remove any linked iCloud, Google, or Samsung account, we’ll pay the full offer amount as quoted - nothing changes.

If the device can’t be erased remotely, it will remain locked to your account and can never be used by anyone again, so we could only make a reduced offer for it to use for spare parts. You’re welcome to decline the updated offer and we’ll return the device to you free of charge.

Your offer is based on the device model, storage size, carrier or lock status when applicable, condition, and current market value.

Answer the quote prompts as accurately as possible so we can provide the most accurate offer upfront.

An unlocked device can be used with other compatible carriers, not just the original carrier.

A device being paid off and a device being unlocked are related, but they are not always the same thing. A phone can be paid off but still need to be unlocked by the carrier. A phone can also have carrier, financing, blacklist, or activation issues that affect its value.

An IMEI, MEID, or ESN is a unique identification number for any phone or cellular-enabled device. It is used to check the device’s carrier status, activation status, and whether it has been reported lost or stolen.

You can usually find it in your device settings, on the SIM card tray, on the back of some devices, or by dialing *#06# on many phones.

It depends on the issue. Some carrier, financing, or account-lock issues may be accepted at a reduced offer amount. Devices reported lost or stolen cannot be accepted.

Account-locked devices, such as iCloud-locked or Google-locked devices, may only qualify for a low parts-value offer if they are not reported lost or stolen.

Please answer all lock/status questions honestly so we can give the most accurate quote.

If your device arrives in a different condition than what was initially selected, we’ll reach out and contact you with an updated offer.

You can accept the revised offer or we can return the device to you, free of charge. Our goal is to be fair and transparent during inspection.

Your offer should stay the same if the device matches the model, specs, status, and condition selected during checkout.

The offer may change if the device has different specs, a different carrier/lock status, undisclosed damage, account locks, missing required parts, or other issues found during inspection.

Offers are locked in as long as your order has shipped within 30 days. That means even if we update the prices on our site, we will still honor the price on your original quote.

Because device values can change over time, we recommend shipping your device as soon as possible after checkout.

Yes. We provide a free prepaid USPS shipping label. After checkout, you’ll receive shipping instructions and your label in your email inbox.

After checkout, follow the shipping instructions provided with your order. Pack your device securely in a box or padded envelope so it is protected during transit.

Do not ship loose devices in a plain envelope. Use enough padding to prevent movement inside the package.

A QR code shipping label lets you ship without printing a label at home.

Bring the QR code to the carrier location shown in your instructions. They can scan the code and print the shipping label for you, or you may use the self-service kiosk available at most USPS locations.

No. Choose the Printer-Free QR code shipping option, and USPS can print the prepaid label when you drop off the package.

If you prefer, you can still print the shipping label yourself and attach it to your package.

Shipping coverage may depend on the shipping method and order details. Pack your devices carefully and follow the shipping instructions provided with your order. We are not responsible for items damaged due to improper packaging.

If you have questions about a higher-value shipment or a bulk sale, contact us before shipping.

We recommend shipping as soon as possible, but you have up to 30 days from the date the order was placed until your prepaid shipping label expires.

Include the device or devices listed in your order. Do not include cases, screen protectors, chargers, boxes, or accessories unless specifically requested.

If your order includes a packing slip and you have access to a printer, please include it inside the package so we can match the shipment to your order quickly.

Once your package arrives, we inspect the device(s) to confirm the model, specifications, condition, and lock/status information.

Most devices are tested and paid within 2 business days after delivery. If everything matches your quote, payment is sent directly after inspection.

Many phones and cellular devices are tested using PhoneCheck, an industry-standard device testing software. We also inspect the device’s physical condition, account locks, carrier/IMEI status when applicable, and any issues that may affect value.

If testing finds a problem that was not included in the original quote, your offer may be adjusted.

Most devices are inspected within 2 business days after delivery. Once the device passes inspection or you approve a revised offer, payment is sent using the payment method selected during checkout.

We can send your payment through PayPal, Venmo, Cash App, Zelle, or we can mail a physical check to you. Choose your preferred payment method when completing your order.

Contact us as soon as possible if you notice incorrect payment information.

If payment has not been sent yet, we may be able to update it. If payment has already been issued, the ability to correct it may depend on the payment method.

No, you can checkout as a guest. If you have multiple devices or plan to come back the next time you have a device to sell, it may be easier to create an account so your information is saved.

Click Track Order at the top of the homepage and enter the email address that was used for your order to view your order status.

You can also search the tracking number from your shipping label on the USPS website to monitor the shipping progress while it is in transit.

Contact us as soon as possible with your order number and the details that need to be corrected.

If the device has not been inspected or paid yet, we should be able to update the order.

First, check your spam, junk, or promotions folder. If you still do not see it, contact us with the name and email address used during checkout so we can help locate your order.

Submit the bulk quote form with the approximate device count, device types, and condition mix. We’ll review the details and follow up with any questions.

The bulk quote form is best for repair shops, resellers, businesses, schools, offices, IT departments, or anyone selling multiple devices at once.

If you are only selling a few devices, the regular instant quote flow is usually faster.

Yes. Mixed lots are welcome.

Include as much detail as possible, such as device types, approximate quantities, carrier status, working vs damaged units, locked devices, parts units, and anything else that may affect value.

Yes. Sell That Cell has been buying, refurbishing, and reselling electronic devices in person and online for over a decade. Read any of our 400+ 5 Star reviews on Trustpilot here: Trustpilot reviews for Sell That Cell.

Use the Contact page if you have a question about an order, device, payment, or shipping.

For bulk sales, use the Bulk Sale form so we can collect the details needed to review your lot.