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Frequently Asked Questions

The Process

These days, your data is one of your most valuable possessions. That's why we make it a priority to ensure your data is deleted. We use the industry standard software, PhoneCheck, to test your device and do a complete factory reset of your device to ensure none of your data remains on the device. We can send a certificate of data deletion generated by the software upon request!

Offer quotes are good for up to 14 days from when the prepaid shipping label was sent to you. If it is received after 14 days, your offer may change to reflect the current prices on the site.

At any point in the process before payment is made, we can send your device back to you free of charge. We’ll even cover the shipping both ways!

Your device will undergo a 60-point inspection when it is received. We use the PhoneCheck software to test your device's full functionality. The software will generate a report and we can email you the results if there are any issues with your device. Please be sure to select the condition of your device accurately to ensure your offer amount does not decrease!

If you have 5 or more devices to sell, please contact us at for a custom quote. If you are selling less than 5 devices, you may add more devices by clicking the button that says "Accept offer and add another device" after selecting the condition of your first one. 

We put every device through a 30-point inspection process to ensure that it is fully functioning and matches the condition you originally submitted. If the device passes and is in the expected condition, your payment will be sent via the method you selected. If the device does not match the expected condition, we will email you with photos and a description of the issues we found with your device and your updated offer amount. You may choose to accept the revised offer, or you may have your device returned to you, free of charge, within 7 business days.
Preparing My Device

We take the security of your personal information very seriously. When we email your prepaid shipping label, we will also include step-by-step instructions on how to wipe your device (even remotely by using another phone if you are unable to use the screen on the device you are sending in). If you have any questions or concerns, feel free to contact us and we will get back to you ASAP and will personally walk you through the process of resetting your device.

Some models are different, but in most cases, there will be a small hole and a SIM slot around the edges of your device. If you push something like a paper-clip or earring into the hole, it should pop out the tray. If your device has a removable back, remove the back and possibly the battery and you should see the SIM card and can slide it out of its slot. 

If you notify us before we receive your device and begin the inspection process, we can definitely return your forgotten SIM card or SD card. All SIM cards and SD cards are destroyed once we begin testing the device to help secure your personal data.

You do not need to charge your device before shipping, but make sure it is turned off before packaging it to ship out.

If you do not have access to a printer, try out our printerless QR code labels. Just package your device in a shipping box or padded envelope and walk up to the United States Postal Service counter. Show the QR code on your phone (we can text or email it to you) and the USPS employee will print your label and stick it on your package for you!
Account / Password

Yes, click on the account logo in the top right corner of the page and login or create an account. More details on our referral program can be found in your account.

We will never sell your personal information to anyone. We value your privacy and we hate spam as much as you do!

Yes. Login to your account and edit your contact details at any time. Feel free to use our "Contact" link if you need any assistance. 

If you forget your password, please click the account button in the top left corner of the home page.
Click "Forgot Password" and enter the e-mail address associated with your account, then click "Request a Password Reset".  We'll email you a link to easily create a new password.

Click on the link in the top right corner of the page to go to your account. Login there with the email address you used to sign up and you can view your order status. 

You can track your shipment on our site after logging in, or you can check the tracking number from the prepaid label we sent on the USPS website.

You can reuse any small box or bubble mailer that your device fits in (like your empty containers from Amazon). Walmart sells single bubble mailers for as low as $1.00 or the post office has them as well for less than $2.00. If you are unable to get packaging to ship your device, email us at and we can make arrangements to send you an empty box with your prepaid label (this will take a few extra days). 

We will send a prepaid shipping label to the email you provide. It is valid for up to 14 days. We recommend wrapping your device in bubble wrap or something similar to give it some extra padding. You can attach your prepaid label to any box or bubble mailer and place the phone inside. It is usually best to fill any empty space in the box with some type of filler like crumpled newspaper so the phone isn’t bouncing around. We are not responsible for items damaged during shipping if the item was not packaged securely.

When you accept our offer, a prepaid shipping label will be sent to your email. You do not need to pay anything, just print the label and tape it onto your package!

Yes, your prepaid shipping label does insure your package, however, the insurance does not become active until the package is accepted and scanned in by the post office. Because of this, we highly recommend taking your package into the post office and getting a receipt from a clerk. 

If you have not received your prepaid shipping label and order confirmation email within 30 minutes of receiving your offer, check your spam folder. If it is not there, please contact us and we will send out another ASAP!

Depending on the payment method you select, it may take additional time for your bank to process the payment or for a check to reach you by mail, etc., but your payment will leave our account within 48 hours of receiving your device.

We have several ways for you to get paid! You may choose whichever is most convenient for you.

  • Bank Transfer
  • PayPal
  • Check
  • Zelle
  • Venmo
  • Cash App
  • Apple Pay
  • Google Pay 
  • Facebook Pay

Your payment will be processed within 48 hours from the date we receive and evaluate your device. 
You will be notified by email at each stage of the process. If your payment has not arrived within 3 days of our email confirming that your payment was sent, please contact us.

Yes! You may change your payment type at any time before your payment has been sent out. If you wish to change your payment method, please login and go to your account or feel free to send us a message, and we will change it for you. 
My Device

If you are using an iPhone, click settings then general then about and look for the number next to "Capacity". If you are using another device type, most will have the storage capacity listed under settings somewhere. If you cannot find it, feel free to contact us with the model of your device and we will advise where to locate the storage capacity. 

Yes, if you have other devices that we cannot make an offer on, please contact us if you wish to recycle them and we can set you up with a shipping label. 
Device Conditions

Click “Sell My Device” and we will ask a few basic questions about your device. Please inspect your device carefully and try to be as accurate as possible! A ¼ inch crack in the screen is the same as if the screen is completely smashed!

We put every device through a 30-point inspection process to ensure that it is fully functioning and matches the condition you originally submitted. If the device does not match your selected condition, we will email you with photos and a description of the issues we found with your device and your updated offer amount. You may choose to accept the revised offer, or you may have your device returned to you, free of charge, within 7 business days.

The term unlocked actually has nothing to do with passwords on the phone. It actually refers to your device being paid-off and no longer under contract by your carrier. If your device was financed through your carrier, you can contact them to request to have your device unlocked. We recommend doing this and our offers are slightly higher for unlocked devices, so you get paid more!

Try to select the option that best matches the condition of your device. If  we find that it is in better condition than you selected, we can increase our offer after inspecting it. If it is in worse condition, we will contact you by email to explain what we found and your adjusted offer price. If you do not wish to accept the new offer, we will return your device free of charge. 

These are all terms to describe the "Electronic Serial Number" for your device. It is the 15 digit number that carriers use to link your device to their network. We can also use this number to check if your device is clear for activation (clean), or blocked for being reported stolen, non-payment, or having filed an insurance claim on the device.  We can accept devices that are blocked, as long as they are not reported stolen. If you are unsure of the status of the ESN of your device, please contact us and we can check it for you. 

Yes, contact us at regarding bulk sales.

If you live outside of the United States, please contact us before placing an order.