How we handle your information.

1. Overview

Sell That Cell is operated by CDW Ventures, LLC. Throughout this Privacy Policy, “Sell That Cell,” “we,” “us,” and “our” refer to CDW Ventures, LLC doing business as Sell That Cell.

This policy applies to information collected through our website, quote forms, checkout process, account features, contact forms, bulk sale forms, shipping and order communications, and related services.

By using our website or submitting information to Sell That Cell, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the website, and information needed to complete a device sale or respond to your request.

Information you provide may include:

• Name
• Email address
• Phone number
• Shipping address
• Return address
• Account login information, if you create an account
• Payment or payout information, such as PayPal, Venmo, Cash App, Zelle, check mailing details, or similar payout details
• Order details and contact form messages
• Any other information you choose to submit

3. Device, Order, and Payment Information

When you request a quote or sell a device, we collect information related to the transaction. This may include device type, brand, model, storage size, carrier, IMEI, MEID, ESN, serial number, condition, lock status, account status, accessories selected, shipping label details, paperless QR code label details, return shipping or return-label information, tracking information, inspection results, testing results, updated offer history, payment or payout method details, and payment status.

When applicable, we may use third-party tools or service providers to help verify device information, test devices, check IMEI/ESN status, process payments, create shipping labels or paperless QR code labels, create return labels when applicable, prevent fraud, protect forms from spam or abuse, and manage order communication.

We do not intentionally collect payment card numbers through our standard device-selling checkout. If a payment provider, bank, app, or other third-party processor is used, that provider may collect and process information according to its own privacy policy.

4. Automatically Collected Information

Like most websites, we may automatically collect certain technical information when you visit or use our website.

This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed
• Referring pages or search terms
• Date and time of visits
• Approximate location based on IP address
• Website performance, error, and usage data

This information helps us operate the website, improve the user experience, diagnose technical issues, prevent fraud, protect forms from spam, bots, and abuse, and understand how visitors use the site.

5. Cookies, Analytics, and Advertising

We may use cookies, pixels, tags, and similar technologies to keep the website working, remember preferences, measure traffic, understand user behavior, improve advertising, and evaluate marketing performance.

We may use analytics and advertising services, including services such as Google Analytics, Google Ads, Meta/Facebook tools, or similar providers. These providers may collect information about your visits to our website and other websites over time.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect some website features.

Some analytics or advertising activities may be considered “sharing” or targeted advertising under certain state privacy laws, even when personal information is not sold for money.

6. How We Use Information

We may use information we collect to:

• Provide quotes and process device sale orders
• Create shipping labels, paperless QR code labels, return labels when applicable, and track shipments
• Inspect, test, verify, and process devices, including inspection results and testing results
• Send payment or resolve payment issues
• Contact you about orders, shipping labels, QR code labels, return labels, updated offers, account locks, payments, or support requests
• Respond to contact form and bulk sale inquiries
• Prevent fraud, abuse, theft, spam, bots, and unauthorized transactions
• Improve website performance, layout, content, and marketing
• Maintain business records
• Comply with legal obligations and enforce our Terms & Conditions

7. How Information Is Shared

We may share information when needed to operate the business, complete transactions, provide services, prevent fraud, comply with law, or protect Sell That Cell and our customers.

Information may be shared with:

• Shipping carriers, shipping label providers, paperless QR code label providers, and return-label providers
• Payment processors, payout providers, banks, payment apps, and financial service providers
• Device testing, IMEI/ESN, fraud prevention, testing results, and inspection tools
• Email, hosting, analytics, advertising, captcha, anti-spam, security, and website service providers
• Customer support, order management, and business operations tools
• Professional advisors, insurers, accountants, or legal representatives
• Law enforcement, courts, carriers, or government authorities when required or appropriate
• A successor or buyer in connection with a merger, sale, financing, or transfer of business assets

Service providers are expected to use information only as needed to provide services to us or as otherwise permitted by law.

We do not sell personal information for money. Some analytics, advertising, or measurement activities may be considered “sharing” or targeted advertising under certain state privacy laws, even if no money is exchanged.

8. Fraud Prevention, IMEI/ESN Checks, and Legal Requests

Because Sell That Cell buys used electronics, we may use order, device, payment, shipping, IMEI, MEID, ESN, serial number, activation status, blacklist status, and account-lock information to help verify devices, prevent fraud, review ownership concerns, and comply with legal obligations.

If a device appears reported lost or stolen, connected to fraud, subject to a legal request, or otherwise restricted, we may retain relevant information, refuse payment, cancel a transaction, cooperate with law enforcement, or take other appropriate steps.

9. How Long We Keep Information

We keep personal information for as long as reasonably necessary to operate our business, complete transactions, provide support, resolve disputes, prevent fraud, maintain records, comply with tax, accounting, legal, and regulatory obligations, and enforce our policies.

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

10. How We Protect Information

We use reasonable technical, administrative, and organizational measures designed to protect personal information. However, no website, internet transmission, payment system, or storage method can be guaranteed to be completely secure.

You are responsible for keeping your account login information private and for using a secure device and network when submitting information online.

11. Your Privacy Choices

You may contact us to request access, correction, deletion, or review of personal information associated with your account or order, subject to identity verification and any legal or business recordkeeping requirements.

You may also unsubscribe from marketing emails by using the unsubscribe link included in those emails when available. Even if you opt out of marketing messages, we may still send transactional or service-related messages about quotes, orders, shipping labels, QR code labels, return labels, payments, account issues, updated offers, or support requests.

If you selected Text as your preferred contact method at checkout, we may send you SMS text messages related to your order, including order confirmation, shipping instructions, confirmation that we've received your device, and reminders to ship your device before your offer expires. These messages are transactional and related to your order, not marketing. Your phone number is used only for these order-related purposes and is protected using the same safeguards described in Section 10. You can opt out of SMS messages at any time by replying STOP to any text message you receive from us, or by selecting a different contact method for future orders. Message and data rates may apply.

You can manage cookies through your browser settings. Some advertising and analytics providers also offer their own opt-out tools.

12. State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws. These rights may include the right to request access to personal information, request correction or deletion, request information about certain disclosures, or opt out of certain sales, sharing, targeted advertising, or other uses of personal information.

We may need to verify your identity before responding to a privacy request. We may deny or limit a request when permitted by law, including when information must be retained for fraud prevention, legal compliance, accounting records, transaction history, security, or dispute resolution.

13. Children

Sell That Cell is not intended for children under 13. We do not knowingly collect personal information from children under 13. Customers submitting devices must be at least 13 years old. If a customer is under 18, they must have permission from a parent or legal guardian.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an updated policy is posted means the updated policy applies to your use of the website and services going forward.

15. Contacting Us

Questions about this Privacy Policy or a privacy-related request may be submitted through our Contact page. Please include enough detail for us to understand and respond to your request.

Additional terms related to device sales, offers, shipping, payment, returns, and seller responsibilities are available in our Terms & Conditions.