1
Back up your data
Save photos, contacts, messages, authenticator apps, and anything else you may need before erasing the device.
Before you ship
Prepare your device before you send it
Follow these simple steps to protect your personal data and help us process your device quickly and securely.
Quick checklist
Do these before you ship.
The exact settings can vary by device, but this checklist covers the important steps for phones, tablets, smartwatches, and AirPods.
2
Remove accounts and locks
Turn off Find My, remove Apple ID or Google/Samsung accounts, and make sure activation locks are cleared.
3
Erase the device
Factory reset the phone, tablet, or watch so your personal data is removed before it ships.
4
Pack it safely
Remove SIM cards, cases, and accessories unless requested. Use padding so the device cannot move around.
By device type
Extra notes for common devices.
iPhone or iPad
Back up the device, remove your Apple Account/Find My lock, then erase all content and settings. If the device uses a physical SIM card, remove it before shipping.
- Back up your data first.
- Sign out or erase using your Apple Account credentials.
- Remove SIM cards and cases.
- Make sure the setup screen appears after erasing.
Samsung or Android phone
Back up your data, remove Google/Samsung accounts when possible, and factory reset the device from settings.
- Know your Google account password before resetting.
- Remove screen locks and account locks.
- Factory reset the device.
- Remove SIM and memory cards.
Apple Watch or smartwatch
Unpair the watch from your phone, remove cellular service if applicable, and erase the watch before shipping.
- Unpair from the companion phone.
- Remove activation lock or account lock.
- Remove bands unless your order specifically includes them.
AirPods
Remove AirPods from your Apple Account/Find My list when possible, wipe them down, and ship the case and earbuds together.
- Include both earbuds and the charging case.
- Remove them from Find My if they are attached to your account.
- Do not include chargers or extra accessories unless requested.
Important: locked devices, active Find My/Activation Lock, unpaid-financed devices, or devices still attached to an owner account may delay payment or change the final offer.
Do not forget
What not to ship.
Only send what is part of the order. Extra accessories can slow down processing and may not be returned unless return shipping is arranged.
Keep these with you
- SIM cards and memory cards
- Cases, screen protectors, and personal accessories
- Chargers, cables, and adapters unless requested
- Watch bands unless your order includes them
Before sealing the package
- Confirm the device is the correct model in your order.
- Include the packing slip if one was provided.
- Use enough padding to protect screens and corners.
- Take a photo of the package and keep your USPS receipt.
Need shipping tips?
Learn how prepaid labels and USPS QR codes work before you send your device.